QUALITY OF SERVICES – Our commitment
Oasis Care and Training Agency is committed to the Care Principles and Objectives set out in the New National Minimum Standards and the Community Care act 2000 to ensure that our services are appropriate and realistic alternative to residential care. Our services are intended to meet the needs and exceed the expectations of service users with the highest degree of conviction and professionalism. Our services are designed and constantly improved with the full participation of our Service Users and their families. We aim to adopt a flexible approach with all our Service Users by helping them to maintain their independence and preserve their quality of life. We have embodied quality in our work practice and service delivery. We define “quality” as delivering services of care, support and training appropriate to each individual’s needs. We have a comprehensive Self-Assessment System which requires all of our Policies and work practices to be audited at least once a year to ensure that we maintain the standards we have set ourselves. Any “non-conforming” areas are corrected and reviewed for any other action that we may need to take to ensure that the problem is not repeated in the future.
We base our approach to delivery of domiciliary care services on the following seven main values:
- Social Inclusion
||-||Confidentiality of information about Service Users|
||-||Treating the Service User with respect|
||-||Your decision to take sensibly calculated risks|
||-||You decide how you wish your care to be delivered|
||-||We respect your rights to make decisions|
||-||We will endeavour to ensure all aspects of your daily life is fulfilled|
||-||We will support you to access community services in areas of employment, leisure and education.|
We provide culturally, religiously and linguistically appropriate home care services to all communities. We also offer tailor made ethnic specific care
OASIS accepts service users on direct payment and personal budget!
How much would it Cost?
Oasis Care and Training Agency offers a broad range of affordable care and support solutions which are tailored to individuals own personal needs. To discuss these and the fees, please contact our office and speak with a care manager who will visit you and discuss a Personal Support Plan. You may also be entitled to funding support from your
local social services who will be able to advise you.
Our services are individually designed around users’ needs and requirements, with the full participation of users, their family and representatives – Your Care – Your Choice